Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I determine my correct shoe size?
We provide a detailed size guide on every product page. We recommend measuring your foot from heel to toe and comparing it to our chart. If you are between sizes, we suggest sizing up for the most comfortable fit.
What is your return and exchange policy?
Aro Shoes offers a 30-day return policy for all unworn footwear in its original packaging. Exchanges are free, while returns for a refund may be subject to a small shipping fee depending on your location.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental United States. International shipping times vary by destination but generally range from 10-15 business days.
What materials are used in Aro Shoes?
We pride ourselves on using premium, ethically sourced materials, including top-grain leather, sustainable organic cotton, and recycled rubber outsoles to ensure both durability and comfort.
How should I care for my new shoes?
To maintain the quality of your shoes, we recommend using a damp cloth for light cleaning and a specialized leather conditioner for our leather styles. Avoid machine washing unless specifically stated on the product care label.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery dates will be calculated automatically at checkout based on your specific address.